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Welcome to our FAQ page! Here you will find answers to some of the most commonly asked questions about our products, services, and policies. We understand that you may have questions and concerns before making a purchase or engaging with our company, and we want to provide you with the information you need to make an informed decision. Our team has compiled a comprehensive list of questions and answers that cover a wide range of topics, from shipping and returns to technical support and product specifications. We hope that this page will be a helpful resource for you, and if you can't find the information you're looking for here, please don't hesitate to contact us directly.
You can change the path of your device at any time by modifying the Leap Link with the desired link.
NOTE: You must enter the FULL qualifying domain link (EXP: HTTP or HTTPS followed by the :// – EXP: https://www.instgram.com/XXXX)
Our VCard software was created to allow our customers to create their VCards with ease! Here is how you create a VCard.
Our normal NFC cards are 2.13″ x 3.38″, or approximately 54 mm x 86 mm. CR80 cards are a popular choice for ID credentials because their size is very familiar, as most people have some kind of credit card in their wallet or purse.
Need to change the direction/path of your cards? Here is a tutorial on how to change the NFC chip to point to another site.
You may upload your design using our internal upload submission page at upload.luxvcards.com
We only accept the following formats:
We also ask you to upload your design/image size of 84mm to 56mm.
NOTE: We might manipulate/resize your design to properly accommodate our device size with your design/image.
Our devices are not restricted, and you can modify the programming on your device anytime with the help of a free third-party application (Please view “How do I reprogram my device).
However, please take note that altering the NFC Chip inside our devices will not affect the QR Code link since it is hardcoded onto the actual QR image. Therefore, if you plan to redirect your card, we recommend using the Leap Link feature to modify the settings so that both the QR and the NFC chip are programmed/changed. For more information on how to redirect your device to a new link, please refer to “How do I redirect my device to a new link? ” on our FAQ page.
Although refunds and returns are not available, we provide replacements for devices that are DOA (not functioning upon receipt) within 15 days of purchase. Please get in touch with us if you experience any problems with your devices.
Since our products are tailored to meet our customers’ requirements, our processing time before shipment is typically within 1-7 days, followed by a shipping time of 2-4 days.
Should you intend to acquire more devices or upgrade your team cards, please contact us, and we will gladly assist you. We do provide discounted rates for customers who make multiple or bulk purchases.
Send us a message and we will get back to you as soon as possible.